Conflict Management
Course Aim
Conflict can be challenging to deal with, for everyone involved. Being able to identify possible conflicts and deal with them before they escalate into a physical altercation is an important skill to have. This course will help you to develop this skill.
Course content
What is conflict.
Miscommunication.
Reading the signs of aggression.
Active listening.
Different techniques and their uses.
Restraint and intervention.
learning outcomes
Understanding how communication plays a role in conflict management.
Understand the warning signs of aggression.
Understand different conflict management techniques.
How to deal with different forms of conflict.
delivery styles
This course can help you to
reduce risks
improve care
help others
...
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