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Privacy Policy

We hold business contact information about decision makers attached to organisations providing care within England and Wales.  We will promote care training products and services relevant to you within your professional capacity.  The data is reviewed regularly and you at any point can opt for the right to be forgotten.

We hold client data on a contractual basis and the remaining data is processed under legitimate interest. Redcrier Publications Ltd process data under legitimate interest as the company benefits commercially from the sale and supply of staff training material. Furthermore, care providers have an expectation to train staff along with a legal requirement to employ competent staff.

Redcrier respects the rights of our customers, website visitors, and those who interact with us in any way and recognises the importance of protecting information we collect from them. We collect and process data in accordance with the General Data Protection Regulations (GDPR) and the Privacy and Electronic Communications Regulations (PECR).

Why do we process personal data?

We use your personal data in the following ways, to set up agreed contracts and carry out our obligations arising from agreed contracts. To fulfil requests, provide products/services, improve the products and services we provide and to ensure our products and services are accessible. To allow you to participate in the interactive features of our services should you choose to do so. To notify you about changes to our services, terms, conditions and policies, and/or other administrative information to maintain our records. We use cookies to help make our website and eBox training site easier for you to use.  Please see our full cookie policy here.

What personal data do we process?

We process personal data about you in your professional capacity.   This can include your name, email address, telephone number and your role within your organisation. In the case of customers whom we will have a contract with it will be necessary to collect further information. All information collected will be on the agreement form which the customer will have access to.

How do we collect personal data?

We may collect data in the following ways:

Attendance at a care specific event.

Client referral.

Website form completion

You making contact with us by phone, email, visiting our website or other methods.

Your employer may have given us your data so that you can access our online training systems.

Public records of registered care managers and providers.

By agreeing to our cookie policy on our website.

By making a payment to Redcrier Publications Ltd.

How do we store you personal data?

Redcrier keep subject data secure through internal processes and utilising technology. We use a combination of physical security, firewalls, backups, encryption and pseudonymisation to maintain and process the data.

Sharing information with others.

We share personal data with Force24, email broadcast platform, to enable us to send informational emails. We share personal data with with our Suite CRM, customer relationship management software, to enable us to manage client and prospect database. We share personal data with Working Feedback, testimonial and review management, enabling us to manage feedback from our clients.

Keeping and deleting information

We are more than happy to update your personal data or correct any errors when you inform us of such. We will stop processing your personal data once you instruct us to do so. We will delete the personal data if you instruct us to do so. However informing us to delete your data does not safeguard against us finding your data in the future. Whereas instructing us to stop processing your data would allow us to store your data securely on a suppression list under a legal obligation.

What are your data protection rights?

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

Email: info@redcrier.com

 

Post:

Redcrier Publications Ltd.

The Smithys

The Old Brewery Estate

Norton Fitzwarren

Taunton

Somerset

TA2 6RN”

How can you complain?

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk