Communication

Course Aim

This course aims to take the mystery out of transferring information and will help you to communicate effectively on all levels.

Course content

How and why we communicate.
How miscommunication happens.
How the physical environment affects communication.
Active listening and responding skills.
Difficult communication situations and confidentiality.
Communicate effectively.

learning outcomes

Identify the different reasons people communicate.
Explain how effective communication affects all aspects of your work.
Explain why it is important to observe an individual’s reactions when communicating with them.
Know how to find out an individual’s needs, wishes and preferences.
Know when and how to seek advice.
Identify barriers to effective communication.
Explain the term confidentiality.
Describe situations where information normally considered to be confidential may need to be passed on.