HR Manager Integracare.
“Previously our training consisted of a paper-based distance learning system. Although the training system was flexible and versatile, it relied upon several manual processes. These manual processes could lead to delays in training being completed and to more time being spent on administration than was necessary.
There was also a disparity between the time required for staff to complete their workbooks depending on the side of the business where they were employed. Staff working on the residential side of the business, and therefore actively supported by a manager, would consistently complete training ahead of those staff working more independently within community care.”
“We consulted Redcrier Training Solutions, and they helped us to create a training matrix within their eBox Learning Management System. The LMS was built around person-centred values and has helped us to become far more responsive with our training. We have been able to create a link between the training data and our HR system. Redcrier have supported us from the planning through to the deployment and continue to offer ongoing support.”
“Most staff access training through the eBox app, so the compliance is higher than it has been historically. We have moved from a position where one of the biggest challenges, in terms of training, was the fact that the staff did not complete the workbooks, to being 100% compliant with our training requirements (at time of writing). The training allows staff to understand internal policies and procedures easier, which places them in a better position to deliver quality care.
Now the managers have access to the training reports, they can direct their support to the few that are behind schedule (irrespective of which side of the business the team member works on) and encourage them to complete the course on time. We have set up a routine where staff get nudged to complete training and have a 30-day notice, otherwise they are expected to visit the office to complete training, so deadlines are kept, making us proactive rather than reactive. Historically we would not be able to place staff on shift if they were 30 days overdue for a course – which meant that other staff were then required to cover in their absence. Keeping the training up to date with the digital eBox system makes the entire process of care delivery more commercially viable.
It is easy to use the eBox system, even for people that are not technically gifted. The system allows us to have a lot of the admin controls, so we can easily and quickly set up new starters, improving the onboarding process. Certificates are automatically generated and there is no need to ‘file’ them as we would have done previously. The training data is live and up to date. Confidence in the system means less time spent double checking staff lists and training data. Managers time can be used more productively elsewhere.”
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