Coping With Aggression In The Workplace / Conflict Management
Course Aim
Promotes awareness of coping with aggression and managing conflict in the workplace with the emphasis on keeping yourself safe.
Course content
Violence in the workplace.
Basic procedures for keeping safe.
Reporting all incidents.
Respecting personal boundaries
Effective communication.
Strategies for defusing and containing aggression.
Non-physical intervention.
learning outcomes
Understand how to implement security measures at work.
Know basic procedures for keeping safe.
Understand the importance of reporting and recording.
Know how to control situations through nonphysical intervention.
delivery styles
This course can help you to
reduce risks
improve care
help others
...
Where now?
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