Coping With Aggression In The Workplace

Coping With Aggression In The Workplace

Course Aim

Promotes awareness of coping with aggression and managing conflict in the workplace with the emphasis on keeping yourself safe.

Coping with Aggression

Course content

Violence in the workplace.
Basic procedures for keeping safe.
Reporting all incidents.
Respecting personal boundaries
Effective communication.
Strategies for defusing and containing aggression.
Non-physical intervention.

learning outcomes

Understand how to implement security measures at work.
Know basic procedures for keeping safe.
Understand the importance of reporting and recording.
Know how to control situations through nonphysical intervention.

delivery styles

Silver Box eBox Face to Face
This course can help you to reduce risks improve care help others ...

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