Merry Christmas and a Happy New Year to our clients. Redcrier have had a very productive 2024 and below we have highlighted some of the standout moments and important changes all of our clients should be aware of to help them in 2024.
2024 Productivity
We are fortunate to have a very dedicated customer base, who are consistently supporting and developing their staff in order to improve standards of care for the individuals they look after. This is evidenced in the volume of training we coordinate each year and 2024 was a prime example:
3.3 million courses allocated via eBox.
23,000 logins to our LMS per month (on average).
We obviously have to live up to our supporting role and have helped our clients through continued marking and processing of training, but also in the fact that we have deployed 17 new courses in the last 12 months.

10,000 reviews giving us a rating of 4.7 (out of 5)
Big Changes
Our recent acquisition by Person Centred Software was a significant part of 2024 for the team at Redcrier. From an operational perspective, we have worked hard to make sure our customers have not been impacted by any internal changes. I am sure you can appreciate that there are lots of moving pieces when an acquisition is triggered. We would like to take this opportunity to make our clients aware of an update to our privacy policy due the acquisition (see details below), but please be assured service will remain as usual and there are some really exciting announcements being bundled up for 2025 due to Redcrier becoming part of the PCS family of connected care.
Privacy Policy Update
Person Centred Software, listed on the NHS Assured Supplier list, has a robust governance framework for handling, processing, and storing highly sensitive data. It’s certified with Cyber Essentials Plus, demonstrating its commitment to being a trustworthy and secure partner in preventing cybersecurity threats and data breaches. Furthermore, it holds ISO27001 accreditation, ensuring information security controls, processes, and procedures are in place to keep data safe.
Person Centred Software has also secured assurance from the Professional Record Standards Body (PRSB) as a Quality Partner, showing its commitment to delivering care software that complies with the standards against which it has been assessed.
In addition to its other certifications, Person Centred Software also holds the NHS Data Security and Protection Toolkit, certified as Standards Exceeded, for customers in England. Redcrier will be continuing our contractual obligations for all of our clients under the following privacy policy. Should you have any questions, please feel free to call the Redcrier office.
Festive Fun
Enjoy the festive period this year and have some fun with your residents with this activity pack.
Inside your pack will find how to make a yummy Christmas themed fudge, A party hat to make ready for Christmas Day or New Years Eve and a fun filled Christmas quiz of course! 🎁
Share the fun with us on social media and tags us on @PersonCentredSW on Facebook or @Person Centred Software Ltd on LinkedIn, or email your pictures to marketing@personcentredsoftware.com

Everything you need to get started is included in the Festive Activity pack!
Fill out the form on the link below to get yours. ☃️
https://personcentredsoftware.com/resources/festive-pack-2024?
eBox Functionality
Based on customer feedback one of the more recent updates to eBox means that the LMS will offer both Managers and Learners more notifications regarding their outstanding training. eBox clients can now request to have a weekly stats report email that goes to both the Manager and the Learner detailing the courses that are having a negative impact on compliance.
Festive Greetings
We hope all of our clients, partners and wider network have a fantastic festive period and a great start to 2025. A special mention to anyone who is giving up their time and effort to care for another individual over Christmas and the New Year. It takes a very special kind of person to sacrifice their own time and efforts on behalf of others and the world needs more people that care.