Care Quality Commission (CQC) strategy 2021

CQC have announced that they will be changing the way they regulate, to improve care for everyone receiving services. The new strategy has been put together through consultation from the public, service providers and partner agencies. The aim is to make their regulation more relevant to the way care is being delivered. This will enable;

  • Flexibility in assessment  
  • Better risk management
  • Responses that are quicker and proportionate

This will help health and care services to continue to provide people with safe, effective, compassionate, high-quality care whilst encouraging further improvement as applicable.

Gaining feedback is vitally important to build trust with the public and motivate them to share their experiences. People are often afraid to speak up. CQC want to help build a new culture among the public, health and care providers, and all partners, that welcomes, values and acts on feedback.

They will look at how services are working together within an integrated system, as well as how systems are performing as a whole to improve outcomes for people and reduce inequalities

  • People and Communities: regulation will be focused on people’s needs and experiences, on what is important to people and the communities they live within
  • Smarter Regulation: providing easier ways to work together with CQC, with regulation being more flexible. Information provided will be of better quality and more useful to those who need to access it
  • Safety through Learning: stronger safety cultures, more consistent across all of the health and social care sector
  • Accelerating Improvement: better access for providers to access support and help to improve the quality of the care they are delivering

As part of our in practice series of remote training, we are developing a workshop looking at how this will impact on your practice. If you are interested or want to find out more please email kirsten@redcrier.com.

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