Naturally, care managers want to minimise the burden placed on their staff. These are very busy people and the pandemic has heaped even more pressure on their shoulders. As a result, there’s a tendency to organise training only when it’s absolutely essential.
The question is: how does this approach affect the performance of a care business?
Care providers are all too aware that the CQC regularly updates its requirements and expectations, and has a growing focus on safety through learning. Failure to train staff adequately is a common feature in inspections where providers require improvement or are rated as inadequate.
But beyond compliance, there’s a much more persuasive case for regularly updated training and competency checks. This is all about business performance and the quality of the care you deliver. Training makes staff more efficient, capable and confident so that your organisation becomes more effective.
There’s a direct link between staff development and a good or outstanding rating. And the reality is that there’s a clear commercial advantage in maintaining those standards. Outstanding rated care homes charge (on average) £200 extra per person per month compared to the rest of the market.
Not all training is worthwhile or valuable. It has to be planned around the needs of each individual and of the business. It must also deliver a tangible benefit. As part of Redcrier’s Plan, Do, Review, Assess process, there are four key questions:
- Did learners find it worthwhile, engaging and enjoyable?
- Did they learn what they expected?
- Have they applied the knowledge or skills in the workplace?
- Has there been a positive impact on the business and clients?
Effective training also takes into account the type of learning that works best for each person. The emergence of digital training solutions such as eBox, alongside face-to-face and distance learning, offers more options to deliver training in a way that is easier to manage and more effective for all concerned.
Knowing where to start is the first challenge. This sample training plan will help you identify the key issues you need to consider. If you want more information or help with planning a training programme that will have a real impact on business performance, please get in touch.