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How Confident Are You that Your Care Team Will Always do the Right Thing? January 9th, 2019 - The duty of candour applies to everyone who is involved in delivering care, which means everyone that your care business employs. As a Registered Manager or owner of a care business, compliance is your responsibility. You have to be confident that everyone understands what duty of candour means and how Read more »
Happy Christmas December 21st, 2018 - Another year has meandered by, some parts hectic and some parts serene. Throughout 2018 the care landscape has morphed through political and financial pressures, so much so it would be hard to select a comparable period. Throughout this you and your staff have had to deliver the high levels of Read more »
The ‘Secret’ Every Successful Care Business Knows December 20th, 2018 - Every care business is different. Each serves different communities with different needs. And each organisation faces unique challenges. Yet, in care and in other sectors, there is one simple fact that every high performing business understands: organisational performance depends on individual performance. This holds true in the care sector possibly Read more »
Certification and Compliance November 27th, 2018 - Across all sectors, there is a requirement to be more efficient with fewer resources and tighter budgets. This is particularly prominent within the care sector. Since Jeremy Hunt announced plans to digitalise the NHS in 2017 there has been a shift towards finding more and more solutions that can help Read more »
The CQC Expects a Well-Trained Care Team – Could You Prove You Have One? November 6th, 2018 - For care to be both effective and caring it stands to reason that the people delivering it must be trained and competent. This simple principle underlines why staff training is an important feature of every CQC inspection and rating. Many care providers come out of inspections wishing that the management Read more »
Your Health and Social Care Business is Unique, and so Are Your Training Needs October 11th, 2018 - We understand that all health and social care providers face unique circumstances: different teams, different service user needs and different development needs. In a sector that is all about meeting individual needs of clients, it would hardly make sense to have a ‘one size fits all’ approach to staff development. Read more »
How to Keep your Best Care Staff September 20th, 2018 - Staff retention is a key problem stifling growth and consistency of service for many care businesses, yet for some, it is much less of an issue. Why is this? Having to continually replace staff is costly and can impact on the quality of service. The recruitment process ties up valuable Read more »
Training Company Lace Up Their Trainers August 31st, 2018 - There is no doubt that working within the care sector and looking after others can be mentally and physically challenging. Here at Redcrier we work on the periphery of the sector and support Managers and care staff who do a fantastic job. We wanted to do something really positive to Read more »
How do we Make Care a More Attractive Career Choice for Young People? August 31st, 2018 - The world for many young people is an uncertain place. Look around at the occupations many people carry out today. How many of those will exist in twenty years’ time? It’s hard to name any sector that can offer guaranteed long-term employment and progression. One exception is care. While artificial Read more »
Update to Deprivation of Liberty Safeguards (DoLS) July 31st, 2018 - There are changes to Deprivation of Liberty Safeguards (DoLS) taking place The government is in the process of legislating to replace DoLS with LPS Liberty Protection Safeguards. LPS is the result of a review commissioned by government ministers and carried out by the Law Commission. The proposals resulting from the review Read more »
Version 10 Takes Over July 31st, 2018 - As of 1stof August 2018 we will only accept and mark Version 10 Knowledge Papers from our Silver Box clients. If you do not have Version 10 yet, then please contact the office on 01823 332200 or email info@redcrier.com and we will be happy to help. Version 10 brought about Read more »
First Impressions – Care Training and the Public Face of your Organisation July 4th, 2018 - How do we form an impression of any organisation? Public statements and marketing may have an influence, but more likely it is the interactions we have with people that shape our lasting impressions. An interaction (even a simple information request) that is handled unprofessionally or by somebody who doesn’t seem Read more »
What prevents training from improving working practice? June 14th, 2018 - How do we learn? More importantly, how do we ensure that learning and training result in different behaviours and practice? I’m sure we are all familiar with the feeling of returning from a training course bursting with new ideas, only to find that we gradually lapse back into established routines Read more »
When, How and What- The Challenges of Care Sector Training May 9th, 2018 - Is there ever a good time for care staff to take training courses? In the care sector, where resources are stretched, finding time for training can certainly be a challenge. But sometimes, it isn’t a question of ‘when’ but ‘how.’ New legislation or guidelines, shortcomings identified in an internal audit Read more »
Targeted Training and Culture – the Twin Tracks to Best Practice April 16th, 2018 - ‘Culture eats strategy for breakfast,’ as somebody once observed. What they meant by this is the power that a company’s culture holds over what people do. Whatever the strategy might say, decisions and choices are more often the result of culture – or ‘the way things are done around here.’ Read more »
For Every Cost there’s a Value and a Risk – Are you Ignoring Them? March 13th, 2018 - Careful cost management is a feature of any well-run organisation. Cost control done properly is a more sophisticated process than many imagine. As any registered manager will tell you, it’s not just a simple accounting exercise or making blanket decisions that ‘we’re not spending any money on anything we don’t Read more »
What If The unthinkable Actually Happens to your Care Home? February 14th, 2018 - People hardly ever imagine they will be caught up in a serious incident. Partly that’s because major incidents are rare. Partly it’s because of human nature. We push risks into the background so we can get on with what look like bigger priorities and immediate concerns. Imagine though, being the Read more »
The True Cost of Underinvestment in Training January 17th, 2018 - The cost of staff development is easy to measure – it’s there in black and white on budgets and cost reports. But what about the cost of not training? How do we measure that? Clearly, it’s much harder. The implications of underinvestment in training can’t always be linked to a Read more »
Case Study: Burrowdown Care January 12th, 2018 - The Business Issue Burrowdown Care is a large provider who offers both residential and domiciliary care. Training is placed in the centre of their business as they are determined to offer high levels of care and are currently working towards an outstanding CQC rating. But they understand that this can Read more »
Why We Will Never Replace a Good Carer with a Robot December 12th, 2017 - From lawyers to lorry drivers, many occupations face a mounting (and possibly irresistible) threat from robots and artificial intelligence. Given the fact we have an ageing population with growing care needs, social care is another area where analysts suggest that robots could have a role to play. Certainly, robotics and Read more »
What the Motivational Speakers don’t Tell you November 16th, 2017 - Let’s start with something you already know: an engaged and motivated workforce is more productive, makes fewer mistakes and carries out tasks to a higher standard. We could fill several pages with statistics to prove this but, like we said, you already know this. Instead, here are just a couple Read more »
Who’s Responsible for your Customer Experience? October 13th, 2017 - If anyone ever doubted the link between the way you treat your staff, your reputation and your business performance they need only look at recent events at RyanAir. Of course, training and motivating your staff is a cost. As a business you always have the option of ‘working down’ to Read more »
CQC Changes: Proposed updates to the CQC inspection and KLOES framework September 27th, 2017 - CQC’s next phase of Regulation, part of their 2016-2021 strategy, is due to take effect as of November 2017 and it will consist of a more targeted, collaborative approach. This approach will minimise the complexity for providers that deliver more than one service. They will be more responsive to how organisations Read more »
Your Team will Help you to Succeed, When you Help them to Succeed September 12th, 2017 - We live in a world that is more connected than ever. Understanding what this means is the key to understanding why some care providers are successful in attracting new clients, contracts and realistic fees, while others see only challenges and an increasingly competitive market. Client experience is no longer something Read more »
Who Suffers All the Stress of CQC Inspections? Ideally Nobody Does August 10th, 2017 - Changes to the CQC inspection framework usually cause concern among providers. Anything that threatens to increase workloads and admin in an already stretched service will naturally be a worry. But providers should find plenty to welcome in the revised inspection and KLOEs framework being introduced in the autumn. As with Read more »
Safeguarding Is What We Do, Not What We Say July 14th, 2017 - Safeguarding is integral to promoting the wellbeing of service users. And you can’t have effective safeguarding without watertight policies and highly focused staff development. But it is culture that counts more than anything. Somebody once defined culture as ‘what we do when nobody’s looking.’ A care provider that is fully Read more »
Care Workers Deserve Respect June 8th, 2017 - Not everyone would be prepared to carry out such challenging and responsible roles for the pay of a typical care worker. Which makes every care worker a highly valued resource and deserving of the highest levels of respect and consideration. Because of the demands of the job, if they feel Read more »
Health + Care 2017: A Great Opportunity to Improve your Care Business May 26th, 2017 - Finding opportunities to improve the efficiency and performance of your care home can be a struggle among day-to-day pressures. You know there are partners out there who could help you do a better job, but researching what they have to offer and finding out whether they are the sort of Read more »
Personal Development Plans – How Outstanding People make Outstanding Providers May 15th, 2017 - Well trained and well-motivated staff are the bedrock of a successful care home. Growing the skills and knowledge of your team enables you to deliver better care. And staff who believe that their development needs are a priority are more motivated, productive and committed. They become better ambassadors for your Read more »
Time to Give Your Care Home Business a Spring Clean April 20th, 2017 - The start of a new financial year is a great opportunity to give your care home business a spring clean – to understand what’s working, what isn’t, and what needs to change. As care homes continue to face tightening financial pressures there’s no room for inefficient practices or continuing activities Read more »
Case Study: Scope March 23rd, 2017 - Issue Redcrier has worked with Scope for some time now partnering with them to provide the training solutions that they require for their staff. However, they have recently launched their own internal eLearning programme, so contacted Redcrier to cancel their annual subscriptions with us. But quite a few of their Read more »
Quality Care Training Without Compromise March 20th, 2017 - Managing a care business is often about managing conflicting priorities. You want to deliver outstanding person-centered care, yet you have to achieve that within a tight budget. You know that training your team to update their skills and knowledge is essential, yet you also need to maximise the time they Read more »
Compliance, Reputation and Business Survival February 17th, 2017 - When it comes to compliance the focus is usually on satisfying the requirements of the CQC or local authority and getting through the inspection. Certainly, making remedial actions following a poor inspection report is stressful, disruptive and costly, but the damage to your reputation and business can be much further Read more »
Case Study: Independent Training Services February 10th, 2017 - The Business Issue Before the introduction to Redcrier, Independent Training Services (ITS) were focusing on Quality Certificate Framework (QCF which used to be called NVQ’s). But they found this delivery was limiting the type of training that they were offering and when they looked into trying to expand on this delivery it meant Read more »
Information Governance in Healthcare January 24th, 2017 - Current demands placed on the Health and Social Care sector means that healthcare organisations are expected to find efficiencies in all they do, to increase levels of care whilst reducing costs. This has resulted in a greater reliance on digital technology, which has been referenced by both the CQC’s and Read more »
Merry Christmas! December 22nd, 2016 - Everyone at Redcrier wishes you, your staff and all in your care a very Happy Christmas and a great start to 2017. Our offices will be winding down at lunchtime on Friday 23rd December 2016 and normal opening hours will resume on Tuesday 3rd January 2017. We look forward to supporting Read more »
The importance of fire safety in a care setting October 25th, 2016 - Taking precautions when it comes to fire safety is important in any situation but it becomes crucial when you are in a care setting with older people who may not have the speed of urgency or understanding to flee if the worst happens. This means that the responsibility for ensuring Read more »
Care and Dementia Show 2016 October 12th, 2016 - We are delighted to be at the Care and Dementia Show for the second day today which being held at the NEC in Birmingham. We see this as a brilliant show to be involved with as it is designed to provide education, products and networking opportunities for organisations responsible for the Read more »
Safeguarding in a modern care setting September 20th, 2016 - Wellbeing is at the core of care and safeguarding is a major element of wellbeing. Safeguarding should always be a key principle of how services are delivered by an organisation and should be considered as part of a holistic approach with individuals’ wishes taken into account and respected. This white Read more »
Are your staff trained to deal with challenging behaviour? September 15th, 2016 - More than a third of care homes reported staff being injured by residents during a three-month period, according to a survey by the Alzheimer’s Society. The study also found that 70% of homes recorded at least one instance of challenging behaviour by residents, while 22% experienced more than 10 incidents Read more »
The importance of safeguarding for care providers September 5th, 2016 - In today’s society, private providers are playing an increasingly prominent part in the care of vulnerable people. And as their role takes on greater significance, the spotlight on safeguarding issues becomes more and more focused. Therefore, it is crucial that care organisations, managers and staff understand what safeguarding means, why it Read more »
Care planning and the importance of person-centred care July 19th, 2016 - Care planning has come a long way in recent years. Gone are the days of paternalistic attitudes in social care delivery and in their place is an approach which puts the person at the centre of their own care. But what does person-centred care planning actually mean and how does Read more »
The importance of training your care staff July 11th, 2016 - As the care industry evolves, increasing focus is being placed on the training of staff. For care providers, there are numerous benefits to developing the knowledge and skills of staff – including many that you may not have considered before. Not only does regular staff training ensure residents get the Read more »
Planning activities for people in care June 6th, 2016 - Our hobbies and interests form a vital part of our lives. They give us enjoyment, fulfilment, independence and, often, a purpose in life. In many ways, they define who we are. This doesn’t change when people get older, or need to be cared for. In fact, the benefits they provide Read more »
Caring for people with mental illness May 12th, 2016 - One in four people will experience mental illness in any given year. We all have times when we feel stress or grief, but it usually subsides. For people suffering mental illness, these feelings last much longer and are not normally brought on by everyday events. That statement may surprise many Read more »
Why’s the Mental Capacity Act important for care organisations? April 7th, 2016 - A Sussex care home was recently given a rating of ‘requires improvement’ by the Care Quality Commission (CQC). Among its criticisms, the CQC reported that some of the home’s staff lacked understanding of the Mental Capacity Act 2005. The CQC also said staff didn’t have good enough knowledge of a Read more »
The Real Cost of Pressure Sores to care homes March 17th, 2016 - The treatment of pressure sores costs the NHS more than £3.8 million every day. It’s estimated that between 4%-10% of all patients admitted to hospital will develop at least one pressure sore. Although this is not a subject that you may hear talked about very often, it is clearly an Read more »
The Care Certificate February 23rd, 2016 - The Care Certificate has been in place since April 2015 and a lot of care managers have coped very well with the transfer from the historic Common Induction Standards (CIS). There are some areas of the new standards that have caused confusion. The level to which the Care Certificate should Read more »
Learning Disability Awareness January 22nd, 2016 - What is a learning disability? This is a term that a lot people would have heard, but many may not understand. All learning disabilities vary ranging from mild to severe and affect the way that a person understands information and how they communicate. Not everyone with a learning disability are Read more »
Case Study – Aspirations January 15th, 2016 - The business issue There were three keys issues that needed addressing to meet the training needs required for Aspirations: As an organisation that had acquired a lot of sites not all of the training standards were the same so there was a need to make the training standardised across all Read more »
Christmas Opening Times December 22nd, 2015 - Merry Christmas, Like a lot of companies, Redcrier Training Solutions will be closing for a brief period over Christmas to allow the staff to consume to excess, enjoy the festive period and end the year in style. We are shutting the office at lunch time on Thursday 24th December 2015 and will Read more »
Commercial considerations linked to improving care standards. December 18th, 2015 - We understand that running a care setting presents lots of challenges and care managers have to be proficient in many areas to deliver high levels of care. We have produced a white paper looking at the impact of increasing commercial awareness within a care setting. This white paper offers guidance Read more »
New Courses: Learning Disability Awareness and Supporting People With Autism December 15th, 2015 - Mencap define a learning disability as a reduced intellectual ability and difficulty with everyday activities, for example household tasks, socialising or managing money.  This affects someone for their whole life. Learning Disabilities throughout history have invoked reactions that simply don’t fit into the 21st century. More recently greater importance is Read more »
The importance of training November 26th, 2015 - The care industry is currently under tight scrutiny, with the increase in the living wage and care homes facing a mounting pressure from the inspectorate to improve care standards, you may be thinking that staff training is the last thing on a managers mind at the moment, however, this should Read more »
Important Silver Box Date November 12th, 2015 - To beat the Christmas rush please make sure your email or posted knowledge papers are with us by the 4th December 2015. This should ensure you get your certificates back by the 24th. Knowledge papers received after this date may not be certificated before Christmas. All certification will then be Read more »
Pop by and have a chat October 27th, 2015 - The Care and Dementia show is coming to Birmingham in just a weeks time, on the 3rd & 4th Nov 2015 and we’d love for you to join us! Entry to the show is FREE and you can register for your delegate tickets here. Our friendly team of training experts will be on Read more »
Do you know the facts behind Dementia? October 20th, 2015 - Dementia is now one of the biggest health issues facing our country. It is estimated that this year there will be 850,000 people with Dementia in the UK with this number predicted to increase to 1 million in the UK by 2025. With this amount of people currently suffering with Read more »
Breaking news or breaking point? October 15th, 2015 - We felt we had to comment on this BBC news article today as it is so close to our heart. Breaking news or breaking point? The Care Certificate was introduced in April 2015 with the objective of raising standards of care, it is logical that there will be a lag in Read more »
Care & Dementia Show September 24th, 2015 - Care Show is the biggest trade event in the UK for the care sector and takes place at the NEC, Birmingham on 3-4 November 2015. The show provides education, products and services for those owning or running any organisation involved in the care of older people as well as all Read more »
Future skills and performance challenges facing the health & social care sector September 21st, 2015 - The recent report released by the UK Commission for Employment and Skills (UKCES) highlights a number of key concerns facing the health and social care industry in the coming years.  Demand for workers in health and social care services is set to rocket in the years ahead, but there is Read more »
How are you set up for the digital transformation in health care? September 21st, 2015 - It looks like NHS England has finally woken up to the advantages of embracing digital technologies to improve patient care and drive efficiencies throughout the whole organisation. Championed by Tim Kelsey, Director of patient care and information for NHS England a new initiative has been presented at the recent Health Read more »
The Silver Box: a cost effective training solution August 13th, 2015 - The Silver Box Distance Learning system allows you to have constant access to staff training material to give you flexibility and complete control over your training matrix. You can deliver the training whenever is best for the organisation and easily moulds around you staff rota, so you don’t need to Read more »
When ‘Free’ Care Staff Training isn’t… August 12th, 2015 - Have you ever considered how much ‘free’ training actually costs? That might sound like a trick question however there are elements of free training courses that get overlooked when planning and evaluating a training matrix and sourcing the training from providers. The offer of free training sounds very tempting and Read more »
Do you meet the standards? July 30th, 2015 - Being compliant with legislation and standards is of paramount responsibility for anyone working within the care industry.  As we all know these standards can change to keep pace with legislation and occurrences within the health sector and managers and staff end up spending time away from care to ensure they Read more »
Care Certificate Standards Resource Launched May 6th, 2015 - Redcrier Training Solutions have launched Care Certificate Standards Resource. The workbook has been designed to offer an easy to use framework helping learners and assessors to document and evidence progression through the Care Certificate. The document is broken down into easy to follow stages: • Guidance for the care certificate Read more »
Care Certificate Update March 19th, 2015 - From April 2015 New starters in the care and health sector will be required to meet the care certificate standards in order to complete their induction. The initial pilot of the Care Certificate suggests that the average care worker would need 12 weeks in order to complete the process. Those Read more »
Career Opportunities March 9th, 2015 - As part of our continued success Redcrier Publications are seeking the ideal person to compliment our team. If you are interested in a career in the care industry and want to work for a successful company, then we want to hear from you. If you think that you have the Read more »
Care Planning Launch February 17th, 2015 - We have launched a new course on care planning to help care staff understand the importance of care planning and implement a person centered care plan. The new course will allow you to coordinate your approach to your clients, promote independence by empowering both care staff and clients as individuals Read more »
Planning for the Care Certificate February 13th, 2015 - Our Training and Compliance manager is currently working on a resource that will be aligned to the new standards proposed for the Care Certificate. The resource will assist individuals completing the Care Certificate and also assist care providers to record competency. The Care Certificate is due to be launched March/April Read more »