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Fundamental Standards

The fundamental standards are the standards by which CQC will inspect social care. The standards are based on the regulations from the Health and Social Care Act and CQC have changed the focus for the purposes of inspection. The fundamental standards are those standards that no care setting must fall below.

The standards are based on five areas as follows:

1. Safe – people are protected from abuse and avoidable harm

2. Effective – peoples care, treatment and support show quality of life and promote good outcomes are providers should show evidence to prove it.

3. Caring – Care should be person centered involving dignity and respect, and compassion

4. Responsive – Peoples needs should be met in a person centered way

5. Well led – Management leadership and governance should ensure all of the above happens, staff training should be recognised and openness and fairness be apparent.

These areas are known as key lines of enquiry or KLOES. Each KLOE has a set of criteria which CQC use to check whether the fundamental standards are being met.

The fundamental standards are as follows:

Person centred care  Ensuring that those receiving the care are at the centre of all decisions.

Dignity and respect –  Providing the client with dignity and respect in all aspects of their care.

Need for consent – Asking the clients permission before carrying out tasks that affect them.

Safe care and treatment –Following correct working procedures as agreed by your  workplace and the clients care plan

Safeguarding service users from abuse –Following agreed working and safeguarding procedures and being aware of signs and symptoms

Meeting nutritional needs – Being aware of dietary needs, working with the care plan, ensuring clients have the right equipment and conditions to eat.

 Cleanliness, safety and suitability of premises and equipment – Carrying out required checks of premises and  equipment, implementing cleaning rotas, carrying out safety checks.

Receiving and acting on Complaints – Having a complaints policy and procedure in place that is accessible to all and acting in accordance with them when  dealing with complaints.

Good governance -Ensuring that all aspects of the workplace are overseen and policies and procedures are implemented and monitored regularly.

Staffing -Fit and proper persons employed. Fit and proper person requirement for directors is followed.

Duty of Candour – Relevant information must be volunteered to all persons who have or may have been harmed by the provision of services, whether or not the information has been requested and whether or not a complaint or a report about that provision has been made.

Our Redcrier course manuals will provide your staff with training to support attainment of the fundamental Standards.