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Coping With Aggression In The Workplace

Course aim

Promotes awareness of coping with aggression in the workplace while maintaining your safety.

Learning outcomes

  • Understand how to implement security measures at work.
  • Know basic procedures for keeping safe.
  • Understand the importance of reporting and recording.
  • Know how to control situations through nonphysical intervention.

Course content

  • Violence in the workplace.
  • Basic procedures for keeping safe.
  • Reporting all incidents.
  • Respecting personal boundaries
  • Effective communication.
  • Strategies for defusing and containing aggression.
  • Non-physical intervention.

Course time

Face-to-face: 3 Hours

Download Coping with Aggression Course Sample

 

Delivery styles available

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