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Case Study: Burrowdown Care

The Business Issue

Burrowdown Care is a large provider who offers both residential and domiciliary care. Training is placed in the centre of their business as they are determined to offer high levels of care and are currently working towards an outstanding CQC rating. But they understand that this can only be achieved with well-trained competent staff who understand the importance of their role.

Despite having their own in-house training department, Burrowdown Care required additional assistance and resources to provide the level of training they felt necessary. They wanted to partner with a training company who could help to extend the impact of their training but needed that partner to have the ability to blend and collaborate with the current training department.

Solution

Partnering with Redcrier allowed Burrowdown Care to utilise the Silver Box Distance Learning System, creating a backbone for the staff training to complement the current in-house training department setup. Silver Box allows each member of staff to manage this additional learning in a more flexible way to suit their shift patterns. It also allowed Burrowdown Care to ensure learning is taking place to improve performance and profitability without impacting on resident facing care time.

The Silver Box is used within internal classroom situations and supported by interactive materials and videos which is built around the answers that the Silver Box requires. This structure of training is suitable for everyone and doesn’t rely on staff having to be technology savvy. The qualitative answers within the Silver Box courses helps with knowledge retention, whilst being delivered within a supportive classroom / discussion group environment.

As part of the Silver Box, the Knowledge Paper is marked externally by Redcrier, this offers validation of the quality of training and knowledge retention achieved by staff who have undertaken this training.

Outcome

This Silver Box solution offered the blended approach to training that Burrowdown Care required. Training became very flexible and is now structured around individual staff requirements, which has been had an impact on dramatically improving staff retention levels.

Staff have found this method of training very effective which is reflected in the level of care that they are able to provide the residents. CQC feedback has been very positive regarding the delivery of training and Burrowdown Care hopes to achieve the outstanding rating they desire.